Posizione: Shenzhen, Guangdong, China
Stipendio: $1,500 - $2,600/month
What You Will Do
- Provide English after-sales support to distributors and project customers for installation, keystone/focus setup, wireless display, network and firmware issues.
- Troubleshoot through email, WhatsApp, video calls and remote-desktop tools, and decide on replacement or repair under warranty policy.
- Process RMA cases, track defective units returned to the factory and report root causes together with R&D and QC.
- Build and maintain an English knowledge base, FAQs and short video guides for common installation and usage questions.
- Collect recurring field feedback and relay it to product and firmware teams for improvement.
What We Are Looking For
- Strong written English; able to explain technical issues clearly to non-engineer customers.
- Solid troubleshooting skills across networking, Android systems, AV connections and general electronics.
- Patient, service-minded and able to handle evening or weekend support for different time zones on rotation.
- Previous technical support, helpdesk or AV integration experience is preferred; fresh engineering graduates are welcome.
